Front Office Agents
Excellent English communication skills
Energetic and enthusiastic
Highly customer service oriented
Excellent personality and well-groomed appearance
With Bachelor’s Degree or completed a 4-year hotel-related course
Minimum of 1 year experience in Front Office Department
Marketing Executive with Graphic Artist knowledge
Responsible for working directly with CEO, General Manager, and OIC Aqua in creating clear and credible vision for the hotel.
Maintains awareness of the factors that influence the hotel industry and gain a deep understanding of the needs and attitudes of a hotel’s customers.
Responsible for coordinating marketing and promotional activities to meet customer needs, working closely with other hotel staff to ensure customers are satisfied with the facilities.
QUALIFICATION AND EXPERIENCE REQUIRED
Two to four years’ experience in Sales, Reservation, or Marketing in Leisure industry.
College degree in Business Administration, Marketing or Hospitality
Proficient in oral and written English communications
Excellent communication and interpersonal skills
A strong commitment to customer service
The ability to work under pressure and handle challenging situation.
Confidence, drive and enthusiasm
Decision-making ability and a sense of responsibility
Knowledge in E-marketing technics, Social medias, Microsoft Office & telephone protocol
Ability to use Graphic Software.
Responsible for day-to-day execution and implementation of ABC Hotel Group’s marketing and advertising, and promotion initiatives.
Responsible for the full corporate image within and outside of the properties, including from the concessionaries
Contribute to brand awareness and company sales and profitable goals though all marketing channels applicable or approved by management.
Manage advertising and partnership development.
Contribute to the marketing plan with CEO/GM or as advised.
Drive strategy and plan and execute marketing initiatives for new projects, menu changes, special menus, or rebranding campaigns.
Create newsletter campaigns as directed.
Manage and keep up to date all social media platforms, websites, e-brochure, fact sheet and develop new ones such as Instagram, …
Manage ABC Hotel Group platforms and vendors reviews, pictures,
Perform SEO tasks as directed.
Coordinate and update with IT and graphic artist all the marketing supports.
Work closely with Graphic Artist as advertising and art director.
Follow guidelines involvement of IT when it comes to graphic works
Print and produce small quantity marketing collaterals, Aqua event posters and calendar, or any design and print related items for the hotel as directed by GM/CEO. High volume will be handled by IT Department.
Recommend development and implement in-store marketing materials as appropriate.
Provide on-site event support when necessary.
Assist in creating packages for ABC HOTEL GROUP when needed.
In charge of the company Loyalty Program.
Able to make changes that respond to the marketplace and to guest needs, both present and anticipated.
Present innovative ideas to hotel management.
Perform other duties as directed by GM and CEO.